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聊天机器人说话 偏见:人工智能能成为新的患者教育者吗?
İbrahim Edhem Yılmaz1, Mustafa Berhuni1, Zeynep Özer Özcan2
1Ophthalmology Department, Gaziantep Islam Science and Technology University, Gaziantep, Turkey.
International journal of medical informatics
|August 19, 2024
概括
人工智能聊天机器人显示出对眼患者教育的希望,Bard和Copilot在易理解性方面表现出色. 然而,AAPOS网站对于这种眼睛疾病的准确性和可读性仍然优越.
科学领域:
- 眼科医生 眼科 眼科
- 医疗信息学 医疗信息学
- 医疗保健中的人工智能
背景情况:
- 视是儿童和成人常见的眼部疾病,需要有效的患者教育,以便做出明智的决策.
- 对于视障的传统患者教育方法通常在可访问性和参与性方面面临挑战.
- 由人工智能驱动的聊天机器人为眼科患者教育提供了一种新且可能更容易获得的解决方案.
研究的目的:
- 评估和比较三个人工智能聊天机器人 (ChatGPT,Bard,Copilot) 与可信的网站 (AAPOS) 的性能.
- 评估聊天机器人和网站在响应真实患者有关的询问方面的有效性.
- 确定人工智能聊天机器人适用于眼患者教育的适用性.
主要方法:
- 与AAPOS网站相比,ChatGPT,Bard和Copilot的比较使用了有关的真实患者问题.
- 基于准确性 (SOLO分类),可理解性和可操作性 (PEMAT) 和可读性 (Flesch-Kincaid) 的答案评估.
- 包括情绪分析来衡量所提供的信息的情绪基调和影响.
主要成果:
- AAPOS网站显示了最高的准确性 (平均SOLO分数:4.14 ± 0.47).
- 巴德表现出最高的可理解性和可操作性 (PEMAT-U: 74.8 ± 13.3; PEMAT-A: 66.2 ± 13.6).
- AAPOS是最易读的 (弗莱什-金凯德易读得分:55.8±14.11),紧随其后的是Copilot;ChatGPT和Bard的可读性得分较低.
结论:
- 人工智能聊天机器人,特别是Bard和Copilot,由于其可理解性和可操作性,显示出增强眼患者教育的巨大潜力.
- 尽管聊天机器人取得了进步,但AAPOS网站在提供准确,易于阅读的视信息方面仍然具有优势.
- 需要进一步的研究来优化AI聊天机器人的性能,以医疗患者教育,平衡准确性和用户参与.
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