来自冰山的提示:影响医疗保健团队的文化变化
D Matthew Sherrer1, Brooke R Vining2, Martha Anne Rich3
1Department of Anesthesiology and Perioperative Medicine, University of Alabama Birmingham, Birmingham, AL.
概括
应用科特的八步模型,一种基于寓言的方法,解决了麻醉科医生和麻醉护士之间的紧张关系. 这促进了学术医疗中心的协作文化.
科学领域:
- 医疗保健管理的管理
- 组织行为 组织行为
- 医学教育 医学教育
背景情况:
- 童话作为传统的教学工具,通过叙事简化复杂的课程.
- 约翰·科特 (John Kotter) 对变革管理的广泛研究已经被改编成一个寓言形式.
- 麻醉医生和麻醉护士之间的关系紧张可能会阻碍有效的团队合作.
研究的目的:
- 描述Kotter的八步模型应用于解决职业间冲突的应用.
- 培养麻醉师和麻醉护士之间的协作文化.
- 展示一种改善学术医疗中心团队合作的实用策略.
主要方法:
- 利用科特的八步模型作为变革的框架.
- 应用该模型来解决两个学术医疗中心的关系紧张关系.
- 专注于加强麻醉师和麻醉师护士之间的合作.
主要成果:
- 成功解决了两个职业群体之间的关系紧张.
- 建立由此产生的协作文化.
- 在现实环境中证明了基于寓言的方法的有效性.
结论:
- 科特的八步模式,以寓言形式呈现,是解决冲突的有效工具.
- 这种模式的应用可以改善医疗保健领域的专业间合作.
- 这一策略为寻求增强团队合作的学术医疗中心提供了一种有价值的方法.
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