护理护理的质量:在全国样本中,患者满意度的预测因素
Fawzi Al-Hammouri1, Khaldoun M Hamdan2, Abdullah M Haymour1
1The Specialty Hospital, Amman, Jordan.
Nursing open
|August 21, 2024
概括
患者对护理质量的满意度很高,受收入,教育和医院环境等因素的影响. 提高沟通技巧和物理环境可以进一步提高患者的体验和结果.
科学领域:
- 护理护理的质量护理的质量
- 患者满意度研究
- 医疗保健管理的管理
背景情况:
- 患者满意度是医疗保健质量的关键指标.
- 了解影响满意度的因素对于服务改进至关重要.
研究的目的:
- 评估患者对护理服务质量的满意度.
- 为了确定患者特征和满意度之间的关系.
主要方法:
- 描述性相关交叉截面研究.
- 来自约旦六家医院的1014名住院患者.
- 用于数据收集的护理护理质量调查问卷的阿拉伯语版本.
主要成果:
- 患者对护理质量总体满意度高 (平均得分为68.2).
- 满意度的重要预测因素包括更高的收入,教育,医疗保险,私人医院入院,重症监护室,单人房,良好的健康状况,以及愿意推.
- 患者人口统计和医院环境特征显著影响了满意度.
结论:
- 患者和医院环境的特点是对护理服务质量满意度的关键决定因素.
- 提高护士的沟通技巧和改善医院的物理环境是提升患者满意度的建议策略.
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