对影响在线冲动购买行为的因素的综合研究:来自Shopee视频平台的证据
Thi Thuy An Ngo1, Hoang Lan Thanh Nguyen1, Hoang Phi Nguyen1
1FPT University, Can Tho City, Viet Nam.
Heliyon
|August 22, 2024
概括
在Shopee上的产品视频影响了Z世代.
科学领域:
- 消费者行为研究研究
- 电子商务营销策略 电子商务营销策略
- 数字心理学 数字心理学
背景情况:
- 在线商务的增长重塑了消费者习惯,尤其是Z世代.
- 电子商务平台上的产品介绍视频越来越有影响力.
- 对于营销人员来说,了解推动在线冲动购买的因素至关重要.
研究的目的:
- 分析Shopee上的产品视频如何影响Z世代的冲动购买.
- 在这个过程中调查兴奋和快乐的调解作用.
- 识别影响在线冲动购买的外部因素.
主要方法:
- 使用利克特比例表问卷的量化方法.
- 438名越南Z世代消费者的非概率抽样.
- 部分最小平方结构方程建模 (PLS-SEM) 用于数据分析.
主要成果:
- 所有测试的外部因素都显著影响了兴奋.
- 时间压力,数量压力和经济利益并没有显著影响快乐.
- 兴奋和快乐是冲动购买行为的重要媒介.
结论:
- 在产品视频中对外部因素的战略性使用可以触发情绪并驱动冲动购买.
- 在线体验中的视觉和声音元素增强了冲动购买.
- 调查结果为优化针对数字原住民的电子商务营销策略提供了见解.
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