概括
促进数字阅读的大学图书馆显著提高了读者服务满意度. 本研究确定了提高用户体验并支持数字化转型倡议的关键数字阅读策略.
科学领域:
- 信息科学 信息科学 信息科学
- 图书馆和信息科学 图书馆和信息科学
- 数字人文学科 数字人文学科
背景情况:
- 大学图书馆是数字化转型工作的核心.
- 促进数字阅读是图书馆的一个关键举措.
- 关于数字阅读对用户满意度的影响的研究有限.
研究的目的:
- 研究数字阅读对大学图书馆读者服务满意度的影响.
- 识别特定的数字阅读服务配置,以提高用户满意度.
- 应用服务质量模型来理解读者体验.
主要方法:
- 使用模糊集定性比较分析 (fsQCA).
- 检查了数字阅读服务的各种维度.
- 分析数据以发现服务满意度的因果配置.
主要成果:
- 识别了数字阅读服务的三个不同的配置,导致高读者满意度.
- 证明了改善用户体验的特定因素组合.
- 为数字阅读促进与满意度之间的联系提供了经验证据.
结论:
- 促进数字阅读对于大学图书馆数字化转型至关重要.
- 了解特定的服务配置可以优化用户满意度.
- 调查结果为图书馆提供了实用的见解,旨在增强数字服务.
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