在司机与乘客冲突中,公共汽车司机的愤怒和愤怒的表达.
1School of Traffic and Transportation Engineering, Central South University, China.
概括
乘客的不当行为可能会引起公共汽车司机的愤怒,可能导致事故. 新的尺度 (BDAS,BDAX) 测量驾驶员的愤怒和表达,揭示乘客违规行为是激进或适应性反应的关键触发因素.
科学领域:
- 心理学 心理学 心理学
- 运输安全运输安全
- 人类行为人类行为.
背景情况:
- 公共汽车司机因乘客的不当行为而感到愤怒,这对安全构成重大风险,但缺乏足够的测量工具.
- 现有的研究还没有完全捕捉到乘客冲突期间司机愤怒的细微差别.
研究的目的:
- 开发和验证用于测量公共汽车司机愤怒和表达 (BDAS,BDAX) 的工具.
- 为了模拟公共汽车司机对乘客行为的愤怒反应.
- 为了确定公共汽车司机愤怒的关键触发因素和表达模式.
主要方法:
- 开发了公共汽车司机愤怒量表 (BDAS) 和公共汽车司机愤怒表达库存 (BDAX).
- 通过向中国长沙的公共汽车司机管理的400个问卷收集数据.
- 分析建立公共汽车司机的愤怒模型.
主要成果:
- 乘客违规行为和争是公共汽车司机的主要愤怒触发因素.
- 司机表达愤怒通过个人攻击或适应性/建设性手段,当被不规则刺激.
- 乘客纠纷可能导致司机不合理地泄露情绪.
- 粗鲁的乘客行为与司机的侵略性个人表达有关.
结论:
- BDAS和BDAX是评估公共汽车司机愤怒和表达的宝贵工具.
- 乘客的行为显著影响司机的愤怒和其表达.
- 制定乘客法规和促进健康的愤怒表达对于减轻司机乘客冲突的风险至关重要.
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