开发一个帮助台服务,以加强健康信息学项目的协调:一个Sharepoint和电力自动化方法
Omid Pournik1, Bilal Ahmad1, Shramika Gour1
1Department of Electronic, Electrical and Systems Engineering, School of Engineering, University of Birmingham, Birmingham, UK.
Studies in health technology and informatics
|August 23, 2024
概括
医疗保健项目的新帮助台系统改善了临床和技术团队之间的协作. 这个系统是用SharePoint和Power Automate构建的,增强了沟通,并简化了工作流程,以获得更好的项目成果.
科学领域:
- 医疗信息学 医疗信息学
- 项目管理 项目管理
- 信息和通信技术 (ICT) 的发展
背景情况:
- 临床和技术合作伙伴之间的有效合作对于医疗保健项目至关重要.
- 医疗保健ICT项目的协调挑战可能导致效率低下和延误.
- 现有的项目管理方法可能无法充分满足医疗保健合作的独特需求.
研究的目的:
- 为CAREPATH项目开发和评估一个帮助台服务,以改善合作.
- 为了利用SharePoint服务和Power Automate提供量身定制的医疗保健项目支持解决方案.
- 解决沟通缺口,加强不同项目利益相关者之间的协调.
主要方法:
- 基于利益相关者的反,反复开发和完善一个帮助台系统.
- 使用SharePoint服务和Power Automate来实现工作流自动化和文档管理.
- 进行实验室测试,以评估系统在关键项目阶段的性能.
主要成果:
- 观察到帮助服务台票解决时间和通信效率的显著改善.
- 加强合作,改善对利益相关者报告的项目文档的访问.
- 成功的实验室测试证明了该系统在简化项目工作流程方面的有效性.
结论:
- 帮助台服务在优化医疗保健ICT项目管理方面发挥着至关重要的作用.
- 开发的帮助台系统为利益相关者协作和项目效率提供了变革性的方法.
- 未来的工作应侧重于患者参与,先进技术整合和长期影响评估.
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