个人健康记录的问题检测和优化,由帮助台支持工具驱动
Lucila Bruchanski1, María Florencia Grande Ratti2, Carlos M Otero1
1Health Informatics Department, Hospital Italiano de Buenos Aires, Argentina.
Studies in health technology and informatics
|August 23, 2024
概括
分析个人健康记录 (PHR) 的帮助台门票揭示了用户的关键需求. 解决这些信息,访问,可用性和无处不在的差距可以显著改善PHR功能和用户体验.
科学领域:
- 医疗信息学 医疗信息学
- 人与计算机的交互
- 数字健康数字健康
背景情况:
- 个人健康记录 (PHR) 对患者参与和健康管理越来越重要.
- 有效监测和改进PHR系统对于用户的采用和满意度至关重要.
- 帮助台交互提供了对用户挑战和系统性能有价值的见解.
研究的目的:
- 评估帮助台在个人健康记录 (PHR) 系统中识别和解决问题的实用性.
- 分析用户生成的帮助台门票,以了解PHR改进的特定领域.
- 为提高PHR功能和用户体验提供代开发周期的信息.
主要方法:
- 分析了用户提交的327个帮助台门票.
- 将门票分类为远程医疗和PHR相关的请求.
- 对门票内容进行定性评估,以确定用户的反复需求和系统缺陷.
主要成果:
- 确定了四个主要的用户关注领域:信息/反,临床文档访问,可用性和无处不在.
- 用户表示需要及时反,上下文信息和改进的沟通.
- 易于访问临床文档成为一个重要的用户要求.
- 门票分析揭示了PHR系统增强的关键见解.
结论:
- 帮助台数据是监控和改进PHR功能的宝贵资源.
- 解决信息,访问,可用性和无处不在方面的用户需求可以提高PHR的有效性.
- 来自帮助台的以用户为中心的反对于推动数字健康工具的代改进至关重要.
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