私营部门企业与丧亲互动:英国丧亲委员会二次分析
Jodie Crooks1, Rachel Warren2, Briony Hudson2
1Marie Curie, Research and Policy, London, UK jodie.crooks@mariecurie.org.uk.
BMJ supportive & palliative care
|August 24, 2024
概括
在与私营企业互动时,悲伤的个人面临着巨大的行政负担和情感压力. 改善这些客户体验对于支持那些经历损失的人至关重要.
科学领域:
- 社会科学 社会科学 社会科学
- 心理学 心理学 心理学
- 商业研究 商业研究
背景情况:
- 丧亲严重影响成年人,其中61%的人在丧亲后的实际或行政任务中遇到困难.
- 与私营部门企业的互动为悲伤的个人带来了独特的挑战.
研究的目的:
- 探索个人在失去亲人后与私营部门企业互动的经验.
- 确定关键的挑战和改善客户服务的领域,为悲伤的个人.
主要方法:
- 英国丧亲委员会在线调查的质量二次分析.
- 对1133名英国成年受访者在过去5年内丧生的字面数据进行主题分析.
主要成果:
- 三个主题出现了:超越"通常的业务"的需求,悲伤期间的行政负担,以及组织失败的影响.
- 在与企业打交道时,悲伤的个人遇到了抵抗,不敏感,不切实际的时间表和复杂的文书工作.
- 这些困难在丧失后的初始时期尤其具有挑战性.
结论:
- 与私营企业的互动给丧人带来了相当大的心理和情感负担.
- 政策和实践的变化对于为哀悼的客户创造更简单,更积极的体验至关重要.
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