在公共医院实施路标标志及其对质量改善的评估
Biswajeevan Sahoo1, Jawahar S K Pillai1, Sameer Md1
1Hospital Administration, All India Institute of Medical Sciences, Bhubaneswar, Bhubaneswar, IND.
Cureus
|August 26, 2024
概括
在一家大型医院实施三语标志改善了患者的路径和体验. 尽管成功率很高,但ICU和实验室等一些领域仍然具有挑战性,这表明需要持续的人力援助.
科学领域:
- 医疗保健管理的管理
- 患者体验 患者体验
- 医院运营 医院运营
背景情况:
- 有效的标志对于患者的导航,安全以及大型医疗机构的整体体验至关重要.
- 印度东部一家拥有960张床位的三级医院因其庞大规模和大量患者数量而面临重大路径挑战.
- 三语言标牌 (英语,印度语,奥迪亚语) 作为质量改进计划,以创造一个更为患者友好的环境.
研究的目的:
- 为了评估新安装的多语言标牌系统的有效性.
- 确定医院内的特定区域,患者和访客仍然难以定位.
- 为改善医院路线和患者体验提供建议.
主要方法:
- 一个总质量管理 (TQM) 项目在36个月内进行.
- 该研究使用了基于问卷的调查来评估标志系统对患者,护理人员和访客的影响.
- 数据收集的重点是方便的路径和患者的满意度.
主要成果:
- 在整个医院安装了彩色编码的多语言标牌,涵盖区域识别,路径和安全.
- 尽管有标志,重症监护室 (ICU),手术室 (OT) 和实验室被确定为最难导航的区域 (分别为35.6%,31.1%,31.1%).
- 虽然98%的参与者到达了目的地,但大多数人都需要医院工作人员的确认.
结论:
- 医院标牌对于提高路线,患者体验,安全和应急准备至关重要,间接改善患者护理.
- 多语言标牌有助于更以患者为中心的医疗保健环境.
- 在大型教学医院中,将人力辅助与标牌相结合,对于最佳的路线寻找至关重要.
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