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评估科威特Afya保险计划的服务满意度和可持续性:一个探索性分析
Maha Alnashmi1, Nuzhat Masud Bhuiyan2, Nour AlFaham3
1Health Informatics and Information Management Department, Faculty of Allied Health Sciences, Kuwait University, Jabriya, Kuwait.
科威特科威特科威特科威特科威特科威特科威特科威特
科学领域:
- 医疗保健政策和管理
- 公共医疗保险制度 公共医疗保险制度
- 退休人员的医疗保健服务.
背景情况:
- 科威特于2014年颁布了退休人员私人医疗保险法 (Afya).
- 该法律旨在通过私营部门的参与来提高退休人员服务质量.
研究的目的:
- 分析Afya计划的效率,包容性,有效性和服务质量.
- 在整个收入管理周期中评估服务交付.
- 评估科威特Afya计划的长期可持续性.
主要方法:
- 从2021年6月到2022年8月进行了一项研究.
- 网上和纸质问卷分发给514名科威特受益人.
- 分析了405项已完成调查的数据.
主要成果:
- 95%的参与者使用私人医院,满意度为78.79%.
- 受访者为了准确性,在政府医院重复了手术.
- 94%的人支持加强Afya的覆盖范围,但超过一半的人建议暂时暂停研究.
结论:
- 改革Afya计划对于改善退休人员获得医疗保健的机会至关重要.
- 建议包括基于证据的研究,改善公私信息交换,以及更广泛地覆盖年轻人群.
- 这些改革将提高效率,可持续性,并与科威特不断变化的医疗保健格局保持一致.
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