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关于对社交媒体的依恋和使用频率的消费者心理:一个中介调节模型
1Department of Business Administration, Antalya Bilim University, 07190 Antalya, Turkey.
Behavioral sciences (Basel, Switzerland)
|August 29, 2024
概括
消费者对社交媒体的依恋对品牌知觉产生了积极的影响. 然而,更高的社交媒体使用频率可以降低营销对品牌价值和购买意向的影响.
科学领域:
- 营销 营销 营销 营销 营销 营销
- 消费者心理学 消费者心理学
- 数字通信数字通信
背景情况:
- 关于消费者对社交媒体 (ASM) 的依恋和使用频率如何影响消费者对社交媒体营销活动 (SMMA) 的看法,目前的研究有限.
- 了解这些因素对于旨在优化数字战略并增强消费者参与度的品牌至关重要.
研究的目的:
- 调查消费者ASM对SMMA观念的影响.
- 检查社交媒体使用频率对感知SMMA,品牌价值和购买意图之间的关系的调节作用.
- 探索品牌资产在SMMA和购买意图之间的联系中扮演的调解角色.
主要方法:
- 一项涉及907名土耳其青年消费者的定量研究.
- 通过面对面调查问卷收集的数据,针对两个主要的国际技术品牌.
- 结构方程建模和调解分析的引导被采用.
主要成果:
- 消费者的ASM积极影响他们对品牌SMMA的看法.
- 社交媒体使用频率会对SMMA对品牌价值和购买意向的影响产生负面影响.
- 发现品牌资产部分调解了SMMA对购买意向的影响.
结论:
- 消费者对社交媒体的依恋是人们对营销活动的看法的一个重要因素.
- 社交媒体的大量使用可能会降低SMMA在品牌价值和购买意图方面的有效性.
- 这项研究为消费者心理,社交媒体行为和营销结果的相互作用提供了新的见解.
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