心理所有权和沟通存在是否重要? 检查电子商务直播中的用户生成内容如何影响消费者的购买意图
1School of Computer and Information Engineering, Harbin University of Commerce, Harbin 150028, China.
Behavioral sciences (Basel, Switzerland)
|August 29, 2024
概括
在直播中,用户生成的内容 (UGC),特别是情绪和质量,显著提高了购买意图. 心理所有权和沟通性存在是电子商务营销影响的关键媒介.
科学领域:
- 消费者行为 消费者行为
- 电子商务营销 电子商务营销
- 数字通信数字通信
背景情况:
- 电子商务直播是一个主要的全球行业.
- 用户生成的内容 (UGC),特别是"子弹屏幕" (实时评论),对于影响购买意图至关重要.
- 现有的研究往往忽视了UGC对消费者决策的长期品牌建设影响和多维影响.
研究的目的:
- 探索多维UGC功能如何影响消费者在实时电子商务中的购买意图.
- 调查心理所有权和沟通性存在的调解作用.
- 了解超越短期销售的长期品牌建设影响.
主要方法:
- 利用了详细阐述概率建模理论.
- 从实时电子商务观众那里收集了404份有效的在线问卷.
- 采用结构方程建模来测试假设.
主要成果:
- 使用GC的情绪和质量,以及它们的互动,显著和积极地影响购买意图.
- 心理所有权和沟通性存在被证实是重要的调解者.
- 该研究为将UGC与购买意图联系起来的机制提供了经验证据.
结论:
- UGC的情感和质量维度是消费者在直播中的购买决策的关键驱动因素.
- 促进心理所有权和沟通性存在可以提高营销效率.
- 提供了改善电子商务直播营销策略和可持续品牌建设的见解.
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