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工作场所的八侵蚀了主动的工作行为:焦虑和神经症作为潜在的机制
Chengyin Gao1,2, Sadia Shaheen3, Muhammad Waseem Bari4
1School of Accounting, Hainan Vocational University of Science and Technology, Haikou, China.
BMC psychology
|August 31, 2024
概括
负面的职场八通过增加焦虑,阻碍了员工的主动性. 这项研究强调了八对前线服务员工的影响,提供了对组织行为和员工福祉的见解.
科学领域:
- 组织行为 组织行为
- 心理学 心理学 心理学
- 服务管理服务管理.
背景情况:
- 积极主动的员工在服务组织中被高度重视,因为他们推动了成功.
- 了解抑制员工主动性的因素对于管理层至关重要.
- 工作场所的消极八对亲社会行为的具体影响尚不清楚.
研究的目的:
- 调查工作场所的负面八和员工焦虑如何阻碍前线服务员工的积极行为.
- 检查焦虑在负面工作场所八和主动行为之间的关系中扮演的调解角色.
- 探索神经病症对工作场所负面八和焦虑之间的关系的缓解作用,使用资源保护理论.
主要方法:
- 采用了两波调查设计.
- 从352名女性前线员工收集了数据,这些员工来自各种服务组织.
- 使用SPSS和AMOS进行统计分析,以测试假设.
主要成果:
- 工作场所的负面八被发现减少了员工的积极工作行为.
- 员工焦虑显著调解了负面工作场所八和主动行为之间的关系.
- 神经病症被确定为一个显著的调节者,加强了负面工作场所的八和焦虑之间的联系.
结论:
- 工作场所的负面八对前线服务员工的积极性产生不利影响.
- 焦虑是言影响主动行为的关键机制.
- 这些发现为服务业中八的后果提供了新的视角,特别是对研究不足的前线工作人员.
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