建立一个用户对高血压管理应用程序的满意度评估指标系统:结合用户生成的内容和分析层次过程
Yunfan He1, Han Chen2, Peng Xiang3,4
1Center for Health Policy Studies, School of Public Health, Zhejiang University, Hangzhou, China.
Journal of medical Internet research
|September 3, 2024
概括
在全球范围内,高血压管理应用程序显示用户满意度较低. 需要在应用程序功能,可靠性和成本效益方面进行改进,以更好地控制血压.
科学领域:
- 数字健康数字健康
- 医疗信息学 医疗信息学
- 移动健康服务提供者
背景情况:
- 高血压管理应用程序 (HMA) 提供了血压控制的潜力,但往往产生不理想的结果.
- 用户满意度评估系统对于提高HMA设计,功能和以用户为中心的建议至关重要.
- 提高HMA有效性取决于了解用户需求和应用程序性能.
研究的目的:
- 系统地收集和分析来自美国和中国的HMA和用户评论数据.
- 调查应用程序使用模式,功能特性和影响用户满意度的因素.
- 为HMA开发一个用户满意度评估指标系统,以指导改进.
主要方法:
- 对美国和中国HMA发展状况的描述性统计分析.
- 应用任务技术合适模型来评估应用程序功能与用户需求之间的一致性.
- 利用分析层次流程,为HMAs构建一个用户满意度评估系统.
主要成果:
- 与美国相比,在中国观察到的HMA和用户评论较少.
- 在分析的应用程序中,只有不到5%的应用程序超过了80%的需求满足率.
- 在这两个国家,用户对HMA的整体满意度都很低.
结论:
- 美国HMA需要在广告,数据同步和可靠性方面进行改进.
- 中国的HMA需要提高成本效益和兼容性.
- 开发有针对性的改进可以显著提高HMA用户的满意度和有效性.
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