人们对自己和他人使用人工智能介导的沟通工具的期望不同
Zoe A Purcell1, Mengchen Dong2, Anne-Marie Nussberger2
1LaPsyDÉ, Université Paris Cité, CNRS, Paris, France.
British journal of psychology (London, England : 1953)
|September 4, 2024
概括
人们发现秘密的人工智能 (AI) 在沟通中的使用比公开的人工智能使用更难接受. 他们还相信其他人会比他们自己更多地使用人工智能,对人工智能的接受性有不同的期望.
科学领域:
- 心理学 心理学 心理学
- 人与计算机的交互
- 沟通研究 沟通研究
背景情况:
- 人工智能 (AI) 提供了沟通增强,但也带来了欺骗和不信任等风险.
- 政策制定者和科技公司正在开发人工智能通信保障措施.
- 公众对可接受的人工智能使用的看法和用户的期望在很大程度上是未知的.
研究的目的:
- 调查公众对公开与秘密人工智能在通信中的使用是否可接受的判断.
- 检查对人工智能沟通工具的个人和社会使用的期望.
- 了解规范心理学在人工智能介导的沟通态度中的作用.
主要方法:
- 进行了两项研究,采用了大量的代表性样本 (N=477和N=765).
- 评估了参与者对人工智能沟通可接受性和使用期望的判断.
- 规范性心理学理论指导了对公开与秘密人工智能使用的审查.
主要成果:
- 当直接对比时,人们对秘密AI使用的接受程度低于公开AI使用.
- 个人预计,他人使用人工智能沟通工具的比例要高于自己使用人工智能沟通工具的比例.
- 在预期别人使用人工智能和被认为是可接受的人工智能使用之间存在感知失调.
结论:
- 自我与他人之间的差异显著影响了人们对人工智能媒介沟通的态度.
- 单靠透明度措施可能无法完全解决公众对人工智能在沟通中的担忧.
- 了解心理因素对于导航人工智能通信技术的伦理格局至关重要.
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