在韩国,高工作量化品销售员工中,客户口头虐待与抑郁症状有关
Ji-Hwan Kim1, Bokyoung Choi2, Jaehong Yoon3,4
1Institute of Health and Environment, Seoul National University, Republic of Korea.
Industrial health
|September 4, 2024
概括
客户口头虐待与韩国化品工人的抑郁症有关. 这种关联对于工作量较高的人来说更为强烈,这表明在苛刻的零售环境中对心理健康有重大影响.
科学领域:
- 职业健康 职业健康 职业健康
- 心理学 心理学 心理学
- 社会学 社会学 社会学
背景情况:
- 客户口头虐待是服务业中普遍存在的问题.
- 工作负担是已知的压力因素,可能会影响心理健康.
- 客户导向的滥用和员工福利的工作负担之间的相互作用需要进一步调查.
研究的目的:
- 检查化品销售人员客户口头虐待和抑郁症状之间的关联.
- 为了确定工作负担是否能缓和客户口头虐待和抑郁症状之间的关系.
主要方法:
- 在韩国,对795名化品销售员工进行了横截面调查.
- 客户口头虐待是通过对/否问题对过去一个月的经历进行评估的.
- 在前一周使用流行病学研究中心-抑郁症尺度 (CES-D) 测量抑郁症状.
- 根据上周的平均值,工作量被分为低 (≤15客户/天) 或高 (>15客户/天).
主要成果:
- 客户口头虐待与较高的抑郁症状患病率显著相关 (PR: 1.37,95% CI: 1.15-1.63).
- 这种关联在高工作负载组的工人中仍然很重要 (PR: 1.46,95% CI: 1.19-1.79).
- 客户口头虐待和抑郁症状之间的关联在低工作量组中没有统计学意义 (PR:1.23,95% CI:0.91-1.65).
结论:
- 客户口头虐待会对化品销售员工的抑郁症状产生负面影响.
- 在这个职业群体中,高工作量加剧了客户口头虐待对心理健康的负面影响.
- 干预措施应考虑管理客户互动和减少工作量,以支持员工的心理健康.
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