通用实践中远程医疗咨询期间的沟通:全科医生及其患者的观点
Amy D Nguyen1,2, Sarah J White3,4, Tim Tse5
1Centre for Health Systems and Safety Research, Australian Institute of Health Innovation, Macquarie University, Sydney, NSW, 2109, Australia. Amy.nguyen@mq.edu.au.
BMC primary care
|September 4, 2024
概括
一般医生 (GPs) 和患者利用先天的沟通技巧来实现有效的远程医疗,但意识和培训可以进一步优化虚拟咨询和患者护理.
科学领域:
- 医疗保健通讯 医疗保健通讯
- 数字健康数字健康
- 定性研究是指质量研究.
背景情况:
- 远程医疗使远程医疗保健提供成为可能,需要有效的沟通策略,因为没有共同存在的互动.
- 了解用户的观点对于优化远程医疗咨询至关重要.
研究的目的:
- 探索全科医生 (GPs) 和患者对远程医疗咨询中的互动元素的看法.
- 确定影响远程医疗与面对面咨询决策过程的因素.
主要方法:
- 与15名全科医生和9名参与远程医疗研究的患者进行了半结构化的定性访谈.
- 专题分析了非标识面试成绩单,重点关注准备,咨询行为和咨询后的活动.
主要成果:
- 一般医生和患者在决定远程医疗和面对面的访问时考虑了医疗状况,现有关系和身体检查的需要.
- 参与者描述了准备策略,包括收集文件和审查笔记,以优化远程医疗咨询.
- 双方都确定了加强对话流和关系的方法,以及在提供和接受远程护理时遇到的挑战.
结论:
- 医疗素养和技术熟悉度等患者因素在远程医疗中对信息传输产生重大影响.
- 虽然许多全科医生和患者拥有远程医疗的自然沟通技能,但意识和培训可以提高他们的有效性.
- 建议以对话流,关系建立和安全网为重点的沟通培训来优化远程医疗咨询.
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