探索使用社交网络分析方法在医疗保健组织的流程改进:一个范围审查
Troy Francis1,2,3, Morgan Davidson4, Laura Senese4
1Institute of Health Policy, Management and Evaluation, Dalla Lana School of Public Health, University of Toronto, Toronto, Canada. troy.francis@theta.utoronto.ca.
BMC health services research
|September 5, 2024
概括
社交网络分析 (SNA) 方法可以绘制医疗保健沟通图,识别流程改进机会. 应用SNA通过揭示沟通效率低下来提高团队绩效和患者安全.
科学领域:
- 医疗保健管理的管理
- 组织行为 组织行为
- 医疗信息学 医疗信息学
背景情况:
- 医疗保健提供者之间的沟通故障导致了可以预防的患者伤害.
- 现有的研究往往缺乏对社交网络的理解,以改善有效的医疗保健沟通.
- 过程改进 (PI) 对于提高医疗保健质量和患者安全至关重要.
研究的目的:
- 在医疗保健过程改进计划中,描述社交网络分析 (SNA) 方法的应用.
- 审查医疗保健中关于SNA的现有文献.
主要方法:
- 在七个数据库中进行系统的文献搜索 (开始 - 2022年10月).
- 独立的数据图表和基于共识的差异解决方案.
- 抽象信息的定量和叙事合成.
主要成果:
- 包括38篇文章,其中大多数是在2015-2021年之间发表的.
- 研究主要集中在医生和护理人员身上,主要使用描述性,横截面设计.
- 医疗保健中的SNA PI跨越了组织结构,团队表现和有影响力的参与者.
结论:
- 社交网络分析 (SNA) 方法可视化和量化社会关系,以确定沟通和协作效率低下.
- 基于SNA发现的有针对性的干预措施可以增强沟通和促进合作.
- 通过SNA改进的沟通和协作有助于提高患者安全.
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