算法与人类监控相比,导致人们对自主性的看法降低,抵抗力增加
Rachel Schlund1, Emily M Zitek2
1ILR School, Department of Organizational Behavior, Cornell University, Ithaca, NY, USA. rjs542@cornell.edu.
Communications psychology
|September 6, 2024
概括
算法监控,与人类监控不同,降低了感知到的自主性,增加了抵抗力. 将人工智能监视视为发展性的,而不是评估性的,可以减轻这些负面反应.
科学领域:
- 人与计算机的互动.
- 心理学 心理学 心理学
- 人工智能伦理学 人工智能伦理学
背景情况:
- 以前的研究表明,对监视的负面反应.
- 人工智能 (AI) 监控与人类监控的影响不太清楚.
研究的目的:
- 调查个人如何对人类对算法监控的监控做出反应.
- 探索人工智能监视的框架是否影响这些反应.
主要方法:
- 进行了四项实验,共有1,195名参与者.
- 参与者回忆起监视实例,产生想法或想象呼叫中心的工作.
- 测量了对人类或算法监控的反应,包括对自主权,批评,表现和抵抗的看法.
主要成果:
- 与人类监视相比,算法监视导致了感知自主性的降低,更多的批评,更糟糕的表现,以及更高的抗拒意图.
- 将人工智能监视视为发展 (信息) 而不是评估性的,减少了对自主性和抵抗力的感知.
结论:
- 人工智能监视可以引起比人类监视更负面的心理和行为反应.
- 人工智能监控的感知目的显著影响用户的反应,发展框架更有利.
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