面向服务的制造是否能提高客户的稳定性?
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Updated: Jun 13, 2025

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Operation of the Collaborative Composite Manufacturing CCM System
Published on: October 1, 2019
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1School of Business, Hunan Institute of Humanities, Science and Technology, China.
Heliyon
|September 9, 2024
概括
面向服务的制造 (SOM) 通过稳定客户关系来提高供应链的弹性. 这种稳定性是持久的,客户支持服务比以供应商为中心的服务更有效.
科学领域:
- 运营研究 运营研究
- 供应链管理 供应链管理
- 制造系统制造系统的制造
背景情况:
- 供应链的弹性对于业务连续性至关重要.
- 客户关系稳定是供应链弹性的一个关键因素.
- 面向服务的制造 (SOM) 是一个新兴的战略.
研究的目的:
- 调查SOM对供应链弹性的影响.
- 分析客户稳定性在这种关系中的作用.
- 为了区分各种SOM结构的有效性.
主要方法:
- 使用A股上市制造业公司 (2009-2022) 的数据进行实证分析.
- 统计建模以评估SOM和客户稳定性之间的关系.
- 在SOM中对不同类型的服务进行比较分析.
主要成果:
- SOM对客户关系的稳定性产生了积极的影响.
- 索姆对客户稳定的积极影响是持久的.
- 支持客户的服务 (如培训) 比支持供应商产品的服务 (如售后服务) 更有效.
结论:
- 实施SOM可以通过稳定的客户关系来提高供应链的弹性.
- 在SOM中,战略性选择服务类型对于最大限度地提高客户稳定性至关重要.
- 调查结果为供应链管理和行业整合提供了实际见解.
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