描述西班牙语患者在急诊室的以患者为中心的护理体验
Rebecca J Schwei1, Gabriella Geiger2, Jenn Mirrielees1
1BerbeeWalsh Department of Emergency Medicine, School of Medicine and Public Health, University of Wisconsin-Madison, Madison, Wisconsin, USA.
非英语语言偏好 (NELP) 的患者在急诊室 (ED) 遇到独特的挑战. 了解他们的经验是改善不同人群以患者为中心的护理 (PCC) 的关键.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 质量健康研究 质量健康研究
- 患者体验 患者体验
背景情况:
- 以患者为中心的护理 (PCC) 对于高质量的医疗保健至关重要.
- 非英语语言偏好 (NELP) 的患者经常面临较差的PCC结果.
- 在急诊部 (ED) 进行NELP的PCC的独特方面需要调查.
研究的目的:
- 了解西班牙语ED患者如何体验护理.
- 确定影响他们对患者中心感知的因素.
- 在ED中为NELP改进PCC的策略提供信息.
主要方法:
- 一个单一中心的定性研究.
- 从ED出院的19名成年西班牙语患者进行半结构化采访.
- 在西班牙语中进行并转录的采访的代专题分析.
主要成果:
- PCC的三个领域出现了:患者,医疗团队的技能和系统.
- 关键主题包括共享决策,沟通和同情护理.
- 新的主题强调了不确定性,翻译使用,公平照顾,技术能力和效率.
结论:
- 对西班牙语ED患者的PCC获得了细微的理解.
- 确定的主题扩展现有的PCC定义,强调环境和人口变化.
- 未来的PCC概念化应考虑特定的患者群体和护理环境.
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