在工作场所管理不文明的行为
Colleen Wedderburn Tate1, Sarah Chalhoub1
1formerly Chief Midwives' Office, NHS England.
Nursing management (Harrow, London, England : 1994)
|September 12, 2024
概括
医疗保健中的不文明行为,包括微型攻击,会对员工和患者产生负面影响. 护士经理必须解决不文明的行为,以确保安全和提高保留.
科学领域:
- 医疗保健管理的管理
- 组织行为 组织行为
- 护理领导力 护理领导力
背景情况:
- 在医疗保健环境中,无礼是一种重大问题.
- 不文明的行为,如微型攻击,对医疗保健专业人员和患者产生不利影响.
- 这些行为可能导致冲突,业绩下降,士气低落,员工保留率下降,患者安全受到损害.
研究的目的:
- 突出在医疗保健中无礼的普遍性质.
- 强调不文明行为对工作人员和患者的负面影响.
- 确定护士经理和雇主的关键作用,以减轻不文明和培养文明环境.
主要方法:
- 这项研究是对医疗保健中的不文明现有文献的审查.
- 它综合了关于不文明行为的表现和影响的研究结果.
- 它考察了护士经理和组织领导在解决这个问题的责任.
主要成果:
- 不礼貌以各种形式表现,包括微妙的微型攻击,具有重大影响.
- 负面影响包括冲突增加,表现下降,士气下降和患者安全受到损害.
- 有效地管理不文明需要主动的领导和支持性的组织文化.
结论:
- 护士经理在通过领导,培养心理安全和管理行为来减少不文明行为方面发挥着关键作用.
- 雇主必须培养包容性文化,并为护士管理人员提供必要的技能,以预防和解决不文明行为.
- 促进礼貌对于健康,安全和有效的医疗环境至关重要.
相关概念视频
Aggression
27.8K
Humans engage in aggression when they seek to cause harm or pain to another person. Aggression takes two forms depending on one’s motives: hostile or instrumental. Hostile aggression is motivated by feelings of anger with intent to cause pain; a fight in a bar with a stranger is an example of hostile aggression. In contrast, instrumental aggression is motivated by achieving a goal and does not necessarily involve intent to cause pain (Berkowitz, 1993); a contract killer who murders for...
27.8K
Behavior Modification
132
Behavioral approaches have often been criticized for ignoring mental processes and focusing solely on observable behavior. However, these approaches provide an optimistic perspective for individuals seeking to change their behaviors. Rather than concentrating on intrinsic personality traits, behavioral approaches suggest that even longstanding habits can be modified by changing the reward contingencies that maintain them.
A real-world application of operant conditioning principles is applied...
A real-world application of operant conditioning principles is applied...
132
Nurses' Legal Responsibilities III
641
Nurse-to-nurse relationships are legally required to adhere to professional standards, ensuring a respectful and positive working environment. Professional conduct demands that nurses treat all colleagues respectfully and courteously, fostering a productive, supportive workplace. Nurses must actively eliminate bullying, discrimination, and harassment to maintain a safe and inclusive environment.
Cultivating a culture of collaboration and mutual respect among nurses transcends mere enhancement...
Cultivating a culture of collaboration and mutual respect among nurses transcends mere enhancement...
641
Bullying
8.4K
A modern form of aggression is bullying. As you learn in your study of child development, socializing and playing with other children is beneficial for children’s psychological development. However, as you may have experienced as a child, not all play behavior has positive outcomes. Some children are aggressive and want to play roughly. Other children are selfish and do not want to share toys. One form of negative social interactions among children that has become a national concern is...
8.4K
Obedience
32.8K
According to obedience research, we may harm others under the forceful pressures of an authority figure (Milgram, 1974). How about if the inappropriate orders were delivered with less force? The increasing interdependence between nurses and physicians compelled Hofling and his colleagues to explore nurses’ reactions to a potentially harmful medical request made by the perceived authority figure, the doctor (Hofling, Brotzman, Dalrymple, Graves, & Pierce, 1966). In this situation,...
32.8K
Social Traps
22.3K
Social traps are negative situations where people get caught in a direction or relationship that later proves to be unpleasant, with no easy way to back out of or avoid. The concept was orignally introduced by John Platt who applied psychology to Garrett Hardin's "Tragedy of the Commons", where in New England herd owners could let their cattle graze in the common ground. This situation seems like a good idea, but an individual could have an advantage. If they owned...
22.3K


