服务质量绩效的教学医院治理模式:印尼中央总医院的案例研究
Lianna Wijaya1, Muhammad Alfarizi1
1Management Department, BINUS Online Learning, Bina Nusantara University, Jakarta, Indonesia.
Hospital topics
|September 14, 2024
概括
有效的教学医院治理积极影响认证合规性和服务质量. 这项研究强调了治理.
科学领域:
- 医疗服务管理 医疗服务管理
- 提高医疗保健的质量 改善医疗保健的质量
- 学术医疗中心 学术医疗中心
背景情况:
- 教学医院面临着教育和患者护理的双重要求.
- 实施强有力的管理实践对于优化服务质量至关重要.
- 现有的文献往往忽略了治理对各种质量标准的综合影响.
研究的目的:
- 检查教学医院管理实践对医疗服务质量的影响.
- 评估医院认证,质量管理和联合国际委员会 (JCI) 学术医院标准的作用.
- 在教学医院中制定双重质量标准的治理模式.
主要方法:
- 采用了基于调查的定量方法.
- 数据来自印度尼西亚卫生部管理的教学医院的临床专业学生.
- 部分最小方形结构方程建模 (PLS-SEM) 用于测试六个假设.
主要成果:
- 医院教学治理积极影响符合认证标准.
- 治理还积极影响质量保证和JCI学术医院标准.
- 遵守教学医院标准显著提高了服务质量的表现.
结论:
- 强有力的治理对于在教学医院实现高质量的服务至关重要.
- 通过了解治理的作用,可以制定有效的管理策略.
- 这项研究为管理双重质量标准的教学医院提供了一种治理模式.
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