学生满意度:研究高等教育机构的能力发展和环境因素
María D De-Juan-Vigaray1, Pablo Ledesma-Chaves2, Elena González-Gascón3
1University of Alicante, Spain.
Heliyon
|September 16, 2024
概括
学生的满意度是由能力发展等动机因素和教学质量和设施等卫生因素驱动的. 专注于动机方面是学生忠诚度和积极推的关键.
科学领域:
- 高等教育管理的管理.
- 教育心理学教育心理学
- 组织行为 组织行为
背景情况:
- 大学的成功取决于有效的学习环境管理和学生满意度.
- 学生的满意度对于机构的生存和竞争力至关重要.
- 现有的文献缺乏分析能力发展在学生满意度中的作用,使用赫兹伯格的理论.
研究的目的:
- 在疫情后的背景下分析学生满意度的先例,包括能力获取.
- 调查卫生和动机因素对学生满意度和忠诚度的影响.
- 将赫兹伯格的双因素理论应用于高等教育学生满意度.
主要方法:
- 来自西班牙三所公立大学的548项有效调查的定量分析.
- 使用SmartPLS软件进行数据分析.
- 采用赫兹伯格的模型来区分卫生和动机因素.
主要成果:
- 能力和能力发展 (动机因素) 显著影响学生的满意度.
- 教学方法,员工,课程管理和设施 (卫生因素) 也是关键的先例.
- 满足学生的期望预测了对该机构的忠诚度.
结论:
- 能力发展是学生满意度和忠诚度的关键动机因素.
- 有效的卫生因素可以防止不满,但不能保证忠诚.
- 大学必须解决卫生和推教育经验的动机因素.
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