在进行实施科学研究时,沟通理论范式中的差距:从与农村卫生计划管理员,实施者和评估者的采访中进行的定性观察
Nicole L Johnson1,2, Jennifer Van Tiem3,4, Erin Balkenende3,5
1Center for Access and Delivery Research and Evaluation, Iowa City VA Healthcare System, Iowa City, IA, USA. nicole.johnson7@va.gov.
实施科学 (IS) 要求将通信视为一个过程,而不仅仅是信息交换. 专注于关系和信任增强合作和领导力买入有效的实践.
科学领域:
- 实施科学 实施科学
- 通信理论 通信理论
- 组织行为 组织行为
背景情况:
- 沟通往往被视为交易,重点是信息交换.
- 过程导向认识到沟通在塑造关系和个人互动中的作用.
- 整合通信理论可以丰富对实施策略的理解.
研究的目的:
- 探索在实施策略中,沟通是如何导向的 (交易性与过程性).
- 分析沟通在企业范围倡议中的合作和领导力参与中的作用.
- 通过参与沟通理论,鼓励对实施决定因素有更丰富的理解.
主要方法:
- 与52名参与者 (评估者,实施者,管理员) 进行了半结构化访谈.
- 分析了采访数据,使用专题分析来识别实施科学构造.
- 根据交易或流程导向推导分类的通信细分.
主要成果:
- 大多数关于协作和领导力买入的讨论 (74%和70%) 使用了交易性沟通方向 (信息交换).
- 面向流程的沟通讨论强调了长期的关系建设,信任和尊重.
- 过程导向承认实施科学中人际交互的细微差别和复杂性.
结论:
- 有效的信息交换至关重要,但在实施中往往被过度强调.
- 实践者和研究人员应该认识到并纳入在实施科学中沟通的更广泛作用.
- 建议包括使用面试探针和以过程为导向的沟通理论进行干预和评估.
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