日本远程医疗患者满意度的多维分析
Andrew N Mason1,2, Toshio Naito2, Shinichi Fukushima2
1Department of General Education, Faculty of Medicine, Juntendo University, Bunkyo-ku, Tokyo, Japan.
Health services insights
|September 18, 2024
概括
日本远程医疗的患者满意度主要是由感知到的健康益处和非财务成本所驱动的. 提供者应强调这些好处,并提高以患者为中心的沟通技巧,以提高整体满意度.
科学领域:
- 医疗保健管理的管理
- 数字健康数字健康
- 患者体验研究 研究研究
背景情况:
- 远程医疗是医疗保健中的一个快速扩张的领域.
- 患者满意度对于日本成功采用和发展远程医疗服务至关重要.
- 了解影响患者满意度的因素是优化远程医疗的关键.
研究的目的:
- 在日本调查患者对远程医疗服务满意度的关键驱动因素.
- 为了确定美国的多维服务满意度模型是否适用于日本的环境.
- 确定在日本远程医疗患者护理方面需要改进的具体领域.
主要方法:
- 在日本东京的Juntendo大学医院对110名接受远程医疗服务的患者进行了调查.
- 利用利克特尺度问卷来收集患者满意度的感知.
- 采用LASSO回归和集群分析,以确定影响整体满意度的重要独立变量和患者特征.
主要成果:
- 感知到的远程医疗健康益处是整体患者满意度的最强预测因素.
- 男性患者报告的满意度高于女性患者.
- 首次使用远程医疗的用户和看专家的患者的满意度较低,特别是在财务成本方面.
结论:
- 在日本,远程医疗的患者满意度受到感知到的健康益处和非金融服务方面的显著影响.
- 强调这些好处和改善以患者为中心的沟通可以提高远程医疗的利用率和满意度.
- 该研究为日本远程医疗服务的有针对性的改进提供了一个细微的模型.
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