"简短,现代,聪明":通过现代化的反来使医疗保健体验变得人性化
Colleen Russell1, Amber Maraccini2, Tami Salmi2
1System Engagement, Northwestern Medicine, Chicago, IL, USA.
Journal of patient experience
|September 18, 2024
概括
人性化医疗保健需要通过高效的反来改善患者和员工的体验. 西北医学大学的医学.
科学领域:
- 医疗保健管理的管理
- 患者体验 患者体验
- 医疗信息学 医疗信息学
背景情况:
- 对全球组织来说,使医疗保健人性化至关重要,专注于患者-提供者信任和社区联系.
- 患者希望个性化,富有同情心的护理,而员工则寻求支持性的工作环境.
- 现代反系统必须与消费者对方便和可访问性的偏好保持一致,利用人工智能 (AI) 等技术.
研究的目的:
- 概述了使医疗保健体验变得人性化的重要性.
- 将西北医学院的"简短,现代,聪明"反计划作为一个模型.
- 为加强医疗保健反机制提供建议.
主要方法:
- 这项研究强调了西北医学院的"简短,现代,聪明"反计划.
- 关键组成部分包括简化调查 (Short),优先考虑开放式评论 (Modern) 和使用人工智能进行洞察 (Smart).
- 建议涉及变革管理,统一指标和人工智能,以将反与人类行动联系起来.
主要成果:
- "简短,现代,智能"的方法强调通过人工智能提高效率,个性化洞察力和主动理解.
- 实施简化反流程和利用技术可以改善医疗保健体验.
- 有效的反收集和行动是人性化医疗保健的基础.
结论:
- 人性化医疗保健需要通过有效的反来优先考虑患者和员工的体验.
- 西北医学院的课程提供了一个可扩展的模型,用于简化,个性化和技术强化的反.
- 组织应采用类似的策略,以持续改进和加强在护理提供中的人际联系.
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