通过高级护理学生的镜头来看护理中的人际冲突:一种定性研究
Ana Luiza Ferreira Aydogdu1, Busra Disbudak2
1Istanbul Health and Technology University, Faculty of Health Sciences, Department of Nursing, Istanbul, Türkiye.
Nurse education today
|September 19, 2024
概括
在护理工作中,人际冲突源于沟通不良. 有效的冲突解决需要开放的沟通和护士经理的参与,突出需要实际的冲突管理教育护理学生.
科学领域:
- 护理教育 护理教育
- 医疗保健管理的管理
- 定性研究是指质量研究.
背景情况:
- 人际冲突是日常护理实践中的重大障碍.
- 探索护理本科生对冲突管理的看法至关重要.
- 了解学生的见解可以为教育策略提供信息.
研究的目的:
- 调查高级本科护理学生对护士经历过的冲突的观点.
- 确定护士在临床实践中使用的冲突管理策略.
- 收集学生对冲突原因,解决方案和学习的见解.
主要方法:
- 定性描述性研究设计.
- 与31名高级本科护理学生进行的书面采访.
- 主题分析用于确定新出现的主题和子主题.
主要成果:
- 出现了四个主要主题:冲突的原因,解决方法,护士经理的方法和学生的学习.
- 不有效的沟通,角色界限的误解和缺乏专业精神是冲突的关键原因.
- 透明的沟通和护士经理的参与被认为是解决方案的关键.
结论:
- 护理学生认识到员工护士和护士经理在冲突管理中的重要作用.
- 沟通问题是冲突的主要驱动因素,需要开放的对话.
- 教育计划应该为护士提供实际的冲突解决技能,以减轻工作场所的压力并改善工作结果.
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