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主观理解对患者对AI药房静脉注射添加剂服务的信任的影响
Yongzhi Gong1, Xiaofei Tang1, Haoyu Peng2
1School of Business Administration, Southwestern University of Finance and Economics, Chengdu, China.
Frontiers in psychology
|September 20, 2024
概括
由于缺乏理解,患者不信任AI药房静脉注射添加剂服务 (PIVAS). 知情同意可以增加主观理解,并建立对这些自动化医疗服务的信任.
科学领域:
- 认知心理学 认知心理学
- 人与计算机的交互
- 医疗信息学 医疗信息学
背景情况:
- 自动化和智能化医疗服务正在出现,包括AI药房静脉注射混合服务 (PIVAS),利用机器人进行输液准备.
- 患者的信任是采用AI PIVAS的关键因素,但患者可能对机器人系统表现出不信任.
研究的目的:
- 调查患者对AI PIVAS的信任背后的心理机制.
- 确定影响患者接受和不愿信任人工智能驱动的医疗服务的因素.
主要方法:
- 进行了一项实地研究和四项实验研究的组合.
- 研究检查了患者对AI PIVAS的信任,主观理解的影响以及知情同意的调节作用.
主要成果:
- 患者对AI PIVAS的不信任与缺乏主观理解有关,特别是人类与AI之间的"理解错觉".
- 发现知情同意通过改善对AI PIVAS的主观理解来适度信任.
结论:
- 解决"算法厌恶"现象是增加对AI PIVAS的信任的关键.
- 医疗提供者应该提高患者对人工智能过程的主观理解,以培养对自动化医疗服务的信任.
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