国际学生对大学医疗中心服务的感知质量:一个探索性的连续混合方法研究研究
Putu Ayu Indrayathi1,2, Pande Putu Januraga2, Luh Putu Sinthya Ulandari2
1Doctoral School of Health Sciences, Faculty of Medicine, University of Debrecen, Debrecen, Hungary.
Primary health care research & development
|September 20, 2024
概括
国际学生 国际学生
科学领域:
- 医疗保健管理的管理
- 国际学生支持国际学生支持
- 服务质量评估 服务质量评估
背景情况:
- 国际学生面临着独特的挑战,包括心理健康问题和文化障碍.
- 大学必须为国际学生的成功提供足够的支持,包括可访问的医疗保健.
- 医疗保健服务质量对于满足国际学生的特定需求至关重要.
研究的目的:
- 调查国际学生对大学医疗中心服务质量的看法.
- 确定影响国际学生感知医疗保健服务质量的因素.
主要方法:
- 探索性顺序混合方法设计跨越三个阶段.
- 从面试和焦点小组的定性数据进行了主题分析.
- 来自试点测试问卷的定量数据,使用多重回归分析.
主要成果:
- 关键的感知质量属性包括同理心,公平,有效性,效率和安全性.
- 35.57%的人认为服务质量很好;安全性得分最高,效率最低.
- 卫生学院的博士生和奖学金获得者报告了更高的感知质量.
结论:
- 大学医疗保健服务需要改进,以满足国际学生的各种需求.
- 解决社会人口因素对于提高医疗保健服务质量至关重要.
- 同理心,公平,有效性,效率和安全性对于国际学生医疗保健至关重要.
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