在免费诊所环境中,评估西班牙语患者的社区需求
Nicole M Clark1, Jason L Hirsch1, Cecilia R Wallace1
1The Ohio State University College of Medicine, Columbus, OH, USA.
Journal of primary care & community health
|September 21, 2024
概括
服务于俄俄州西班牙语人口的免费诊所La Clínica Latina通过调查确定了患者的关键需求. 解决沟通偏好和等待时间可以改善以患者为中心的护理,以改善日益增长的西班牙裔社区.
科学领域:
- 社区健康 社区健康
- 获得医疗保健 获得医疗保健 获得医疗保健
- 患者体验 患者体验
背景情况:
- 拉丁诊所为俄俄州弗兰克林县的西班牙语人口提供基本的医疗保健服务.
- 这家由学生经营的免费诊所每年为1500多名患者管理慢性疾病.
- 进行了一项评估,以确定改善护理服务的领域.
研究的目的:
- 评估患者的需求,并确定拉丁诊所现有的护理差距.
- 为了优化临床工作流程以提供以患者为中心的护理.
- 为不断增长的西班牙裔患者群体增强诊所的服务.
主要方法:
- 在La Clínica Latina对患者进行了一项调查.
- 收集了患者的经验,以了解他们的医疗保健旅程.
- 数据分析的重点是确定满意度和不满意度的领域.
主要成果:
- 手机使用是患者和志愿者之间的主要沟通方式.
- 肌肉骨健康问题被认为是以前被低估的.
- 患者报告的等待时间比预期的更长,健康素养经验变化.
- 根据患者的性别,健康素养的经验有所不同.
结论:
- 解决患者确定的需求,如沟通和等待时间,可以提高护理.
- 根据调查见解优化诊所工作流程将改善以患者为中心的护理.
- 这些改进将加强La Clínica Latina在为西班牙裔社区服务方面的作用.
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