"你应该直接解决它":在医疗保健工作中管理互动问题的理想和意识形态
Elina Weiste1, Melisa Stevanovic2, Inka Koskela1
1Finnish Institute of Occupational Health, Helsinki, Finland.
Journal of health organization and management
|September 23, 2024
概括
医疗保健专业人员希望有一个开放的沟通文化,更喜欢直接和立即解决问题. 然而,这些理想的实现是具有挑战性的,特别是对于那些处于脆弱地位的人来说.
科学领域:
- 医疗保健的沟通 医疗保健的沟通
- 组织心理学是组织心理学.
- 工作场所动态的工作场所动态
背景情况:
- 开放的沟通文化对于高质量的工作场所互动和问题解决至关重要.
- 了解这些理想如何在医疗保健部门发挥作用至关重要.
研究的目的:
- 研究医疗保健专业人员对"开放沟通"理想的实际应用和感知.
- 分析老年人服务中围绕工作场所沟通的话语.
主要方法:
- 音频记录数据的话语分析.
- 检查了老年人服务中的14个工作坊团队讨论.
主要成果:
- 护理专业人员在有问题的情况下更喜欢同事行为的四个必要条件:直接沟通,立即解决问题,直接与涉及的人接触,并说话.
- 这些偏好引发了"开放沟通"话语.
- 虽然在实践中被认为是困难和令人丧的,但坚持这些理想被认为是不可谈判的.
结论:
- 加强工作场所的沟通应该是一个共同的努力,赋予不那么强大的个人塑造互动理想的权力.
- 期望处于不稳定的地位的个人"发声"反对虐待可能是不现实的.
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