医疗保健中的情感和心理安全 数字化:一个设计民族学研究
Mara Vöcking1, Anne Karrenbrock1, Andreas Beckmann1
1Fliedner Fachhochschule Düsseldorf, Düsseldorf, Germany.
International journal of public health
|September 23, 2024
概括
情绪和心理安全对于数字健康技术至关重要. 解决用户需求和影响因素可以提高医疗保健机构的技术采用和有效性.
科学领域:
- 数字健康数字健康
- 人与计算机的交互
- 医疗保健技术 技术 医疗保健 技术
背景情况:
- 在医疗保健中采用和有效使用数字技术时,情绪和心理安全是关键考虑因素.
- 了解用户需求和影响因素对于成功实施至关重要.
研究的目的:
- 在医疗保健中使用数字技术时,全面调查与感知安全相关的需求,影响因素和结果.
- 确定情绪和心理安全如何影响数字健康工具的使用.
主要方法:
- 使用了参与式设计的民族学研究方法.
- 方法包括大声思考协议,基于指导方针的采访,流程映射,故事板创建和照片文档,与10个用例中的16名参与者合作.
- 进行了定性,诱导数据分析和合成.
主要成果:
- 数字医疗保健中的安全感受受到各种因素和未满足的用户需求的重大影响.
- 感知安全性的提高与数字技术的采用和有效使用的增加有积极的相关性.
- 相反,低安全感知作为障碍,限制或阻碍数字健康工具的使用.
结论:
- 跨不同目标群体的用户需求必须在整个数字技术开发和医疗保健提供生命周期中进行整合.
- 这些发现突出了与不同的人口统计,环境和数字技术亲和程度相关的情感和心理安全的具体方面,指导了未来的研究.
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