远程医疗礼仪能力检查清单的开发和验证:德尔菲研究
Rachel Pittmann1, Nicole Danaher-Garcia2, Bobbie Ann Adair White3
1Center for Interprofessional Education & Practice, MGH Institute of Health Professions, Boston, MA, USA.
开发远程医疗礼仪能力工具对于改善虚拟医疗保健环境中的患者体验和满意度至关重要. 经过验证的远程医疗礼仪能力检查清单 (TECC) 帮助医疗保健专业人员提高他们的视频咨询技能.
科学领域:
- 医疗保健 专业主义 医疗保健 专业主义
- 数字健康教育 数字健康教育
- 患者体验 患者体验
背景情况:
- 远程医疗的专业性,特别是远程医疗礼仪,对于积极的患者体验至关重要.
- 医疗保健专业人员学习和实践远程医疗礼仪的资源有限.
- 患者与医疗服务提供者之间的关系对医疗保健结果产生重大影响.
研究的目的:
- 为医疗保健专业人员开发和验证远程医疗礼仪能力工具.
- 为评估远程医疗礼仪技能的标准化措施建立标准化措施.
主要方法:
- 与各种主题专家进行了一项多轮的Delphi研究.
- 为了验证检查清单,使用了 Lawshe 的内容验证方法.
- 专家意见在两轮共识建设中被收集和分析.
主要成果:
- 在第一轮的20项能力中,就19项能力达成初步共识.
- 在经过专家驱动的修订后,在第二轮中,在所有20个能力方面达成了完全的共识.
- 远程医疗礼仪能力检查清单 (TECC) 被16名小组成员验证.
结论:
- 经过验证的TECC作为医疗保健专业人员的实际工具.
- 实施TECC可以增强远程医疗视频咨询.
- 改进的视频咨询预计将增加患者的满意度.
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