通过机器人配送系统提高运营效率和服务提供:巴西一家零售药房的案例研究
Karen Basile1, Monserrat Martínez2, Julia D Lucaci3
1Medical Affairs MMS, Becton Dickinson, Sao Paulo 04717, SP, Brazil.
Pharmacy (Basel, Switzerland)
|September 23, 2024
概括
在巴西一家零售药店实施机器人配药系统,大大减少了任务时间. 这项质量改进研究显示,在所有药房工作流程中,效率大幅提高,提高了运营绩效.
科学领域:
- 药房运营 药房运营 药房运营
- 卫生系统工程 卫生系统工程
- 提高质量 提高科学 提高质量
背景情况:
- 零售药房由于手工药品发行任务而面临低效率和错误.
- 药房的自动化是不断增长的运营增强领域.
- 关于拉丁美洲零售环境中的机器人配药系统的研究有限.
研究的目的:
- 为了评估一家巴西零售药店机器人配药系统的运营影响.
- 在系统实施后,量化各种药房工作流程的时间节省.
- 评估药房运营效率的整体改善情况.
主要方法:
- 观察性研究比较药房工作流程之前和之后的机器人系统实施.
- 测量客户服务,库存接收,库存储存,订单分离,发票和在线订单包装所需的时间.
- 分析关键运营任务的时间缩短.
主要成果:
- 在所有测量的药房工作流程中观察到显著的时间缩短.
- 收到库存的时间减少了70%,在线订单分离时间减少了75%.
- 客户服务,库存,发票和包装时间减少了36%至53%.
结论:
- 机器人配药系统显然提高了零售药房的运营效率.
- 自动化系统为简化药房运营和改善员工时间管理提供了可行的解决方案.
- 提高效率可以改善社区药房的服务供应.
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