药剂师和d/聋人之间的沟通问题:泰国的定性研究
Neeranun Weerapol1,2, Nattawut Leelakanok3
1Department of Pharmacy, Sawaengha Hospital, Ang Thong, 14150, Thailand.
International journal of clinical pharmacy
|September 23, 2024
概括
d/聋人在与药剂师进行药物咨询时遇到沟通障碍. 使用泰国手语 (TSL) 和提高药剂师的聋人意识可以提高患者的体验和理解.
科学领域:
- 卫生沟通 卫生沟通
- 患者体验 患者体验
- 标语口译服务 标语口译服务
背景情况:
- d/聋人面临着与药剂师的重大沟通挑战,特别是在关键的药物咨询会议期间.
- 这些沟通障碍可能会阻碍有效的健康信息交换和患者安全.
研究的目的:
- 探索和理解d/Deaf个人关于医院药剂师提供的药物咨询的看法和经验.
- 识别药剂师与患者互动期间有效沟通的障碍和促进者.
主要方法:
- 与d/Deaf个人,医院药剂师和泰国手语 (TSL) 通译员进行了半结构化的深度访谈和焦点小组.
- 数据在各组参与者之间进行了三角分析,以提供对药物咨询经验的全面了解.
主要成果:
- d/聋人认为聋是污名化的,这影响了他们寻求澄清的意愿.
- 首选的通信方法包括直接的TSL与药剂师,而不是TSL口译员,优先考虑信任和保密.
- 具有d/Deaf意识和技能的药剂师,以及有效的非TSL沟通策略 (口唇阅读,技术) 是至关重要的.
结论:
- 泰国聋人报告了因沟通和情绪障碍而在药物咨询期间的负面经历.
- 提高d/Deaf患者的药物咨询需要TSL的整合和提高药剂师对d/Deaf沟通需求的认识.
- 解决耻辱和改善沟通策略对于公平获得医疗保健至关重要.
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