为医疗保健需求和能力管理开发一个成熟度模型
Karin Myrberg1,2, Malin Wiger3, Annica Björkman4
1Centre for Research and Development (CFUG), Region Gävleborg/Uppsala University, Gävle, Sweden. karin.myrberg@regiongavleborg.se.
BMC health services research
|September 24, 2024
概括
本研究引入了五个阶段的成熟度模型 (MM) 来评估医疗保健中的需求和能力管理 (DCM). 该模型有助于组织识别差距,并改进患者流量规划,以提高运营效率.
科学领域:
- 医疗保健管理的管理
- 运营研究 运营研究
- 过程改进 过程改进
背景情况:
- 医疗机构在优化需求和能力管理 (DCM) 方面面临着挑战.
- 现有的成熟度模型缺乏针对医疗保健环境的具体调整.
- 需要工具来诊断和改进医疗保健规划和生产流程.
研究的目的:
- 为医疗保健机构的需求和能力管理 (DCM) 开发成熟度模型 (MM).
- 为组织提供一个框架,以评估其DCM流程并确定需要改进的领域.
- 加强诊断,差距识别和评估医疗保健规划和生产方面的改进.
主要方法:
- 基于现有DCM成熟度框架的定性研究方法.
- 适应和应用德布鲁恩等人. 公司的成熟度评估模型开发阶段.
- 一个嵌入式单个病例研究在两个医院内的专门门诊护理单位.
- 通过采访,观察,现场笔记和文档研究收集数据,并使用抽象主题方法进行分析.
主要成果:
- 开发了一种五阶段成熟度模型 (MM),用于医疗保健DCM评估,该模型包含六个类别.
- 在案例研究中,MM证明了在评估DCM成熟度时的有用性.
- 在规划中转向整体患者流的重点对于推动DCM成熟度至关重要.
结论:
- 已经开发了一个经过测试的模型来评估医疗保健DCM并创建改进路线图.
- 该模型有助于向更成熟的需求和容量管理水平取得进展.
- 建议在不同的医疗保健环境中进行进一步评估,以完善该模型的有效性和有用性.
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