捕捉员工对与智障客户的高质量互动的观点:日记研究
Gilles Droogmans1, Sara Nijs1, Bea Maes1
1Gilles Droogmans, Sara Nijs, and Bea Maes, KU Leuven, Belgium.
Intellectual and developmental disabilities
|September 24, 2024
概括
支持人员与智力障碍 (ID) 患者的互动至关重要. 质量互动是由工作人员定义的.
科学领域:
- 关于残疾人的研究.
- 心理学 心理学 心理学
- 社会工作 社会工作 社会工作
背景情况:
- 支持人员是严重或严重智力障碍 (ID) 患者的关键交互伙伴.
- 虽然研究互动质量,工作人员的角度往往被忽视.
- 了解员工的经验对于改善支持服务至关重要.
研究的目的:
- 探索客户互动期间的支持人员的行为,思想和情绪.
- 确定员工对这些互动中的质量认知.
- 从员工的角度来看,揭示定义质量交互的核心维度.
主要方法:
- 34名支持人员参加了为期5天的日记研究.
- 每位工作人员记录了每天与特定客户的互动.
- 用专题分析来分析日记条目.
主要成果:
- 日记记录揭示了员工的各种行为和思想.
- 工作人员报告了一系列的情绪,无论是积极的还是消极的.
- 协调和返回成为员工质量互动的核心维度.
结论:
- 工作人员对质量互动的看法是由追求协调和返回的经验所塑造的.
- 这项研究强调了员工视角在理解互动质量的重要性.
- 需要进一步的研究来探索这些维度,并为支持实践提供信息.
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