罗马尼亚医疗保健中患者感知质量评估的当前进展
Karoly Bancsik1, Madalina Diana Daina2, Timea Claudia Ghitea3
1Trauma, University of Oradea, Oradea, ROU.
Cureus
|September 25, 2024
概括
罗马尼亚正在采用以患者为中心的护理,通过使用质量评估工具来改善医疗保健服务. 本综述探讨了像患者满意度问卷 (PSQ) 和SERVQUAL这样的工具对提高患者护理和满意度的影响.
科学领域:
- 医疗保健管理的管理
- 提高质量 提高质量
- 以患者为中心的护理
背景情况:
- 全球医疗保健趋势强调以患者为中心的护理和反集成.
- 罗马尼亚正在实施患者感知质量评估工具,以提高医疗保健服务.
- 这些工具旨在使医疗保健提供与患者的需求和期望保持一致.
研究的目的:
- 在罗马尼亚全面审查患者感知质量评估工具的实施和影响.
- 分析这些工具在改善整体医疗保健质量的作用.
- 了解PSQ,SERVQUAL和RHQAS等工具如何推动患者护理的进步.
主要方法:
- 对相关研究,报告和出版物的综合文献审查.
- 关键评估工具的详细分析:患者满意度问卷 (PSQ),服务质量 (SERVQUAL) 模型和罗马尼亚医疗保健质量评估调查 (RHQAS).
- 通过采访医疗保健提供者和患者,可能收集定性数据.
主要成果:
- 确定罗马尼亚医疗保健质量评估的优点,弱点和改进机会.
- 对国际方法的有效性进行评估,以适应罗马尼亚的情况.
- 了解患者反如何影响医疗保健服务提供和患者满意度.
结论:
- 患者感知质量评估工具在增强罗马尼亚医疗保健方面发挥着至关重要的作用.
- 将国际标准与当地适应相结合,对罗马尼亚医疗保健系统是有效的.
- 研究结果将为以患者为中心的护理计划提供信息,以改善患者满意度和健康结果.
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