对人工智能与人类经验的同理心以及透明度在心理健康和社会支持中的作用 聊天机器人设计:比较研究
Jocelyn Shen1, Daniella DiPaola1, Safinah Ali1
1MIT Media Lab, Cambridge, MA, United States.
JMIR mental health
|September 25, 2024
概括
人们对人类故事比人工智能故事更有同情心,但对人工智能著作权的透明度增加了对人工智能叙事的同情心. 这影响了AI心理健康聊天机器人的设计.
科学领域:
- 人与计算机的交互
- 人工智能伦理学 人工智能伦理学
- 同理心的心理学 同理心的心理学
背景情况:
- 同理心对于人类的联系,福祉和弹性至关重要.
- 生成型人工智能 (AI) 系统越来越多地用于心理健康支持.
- 了解对人工智能与人类叙述者的同情心对于道德的人工智能设计至关重要.
研究的目的:
- 调查人类写的故事和人工智能写的故事之间的同情心如何不同.
- 探索透明度在塑造对人工智能和人类讲故事者的同情心中的作用.
- 为了告知AI心理健康聊天机器人的伦理设计,作为同情的对象.
主要方法:
- 985名参与者参与的一项众筹研究,对人类和人工智能撰写的故事的同理心评价.
- 作者信息的操纵透明度 (人类对人工智能).
- 混合方法分析:自我报告的同情心的统计比较和反的定性编码.
主要成果:
- 与人工智能撰写的故事相比,参与者对人类撰写的故事表现出明显的同情心.
- 人工智能作者的意识并没有消除同情心的差距.
- 关于人工智能作者的透明度增加了对人工智能撰写的故事的同情意愿.
结论:
- 对人工智能和人类叙述者的同情心受到文本呈现和作者透明度的影响.
- 这些发现对人工智能在社会支持和心理健康方面的伦理发展有影响.
- 以人为中心的设计原则对于同情的人工智能交互至关重要.
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