一个程序变更过程,两种解释:对用户和行政认知差异的定性探索
Anjelica Mendoza1, Alec Smith2, Sin-Ning Liu1
1Department of Psychology, Texas A&M University, College Station, TX, USA.
IISE transactions on occupational ergonomics and human factors
|September 26, 2024
概括
标准操作程序 (SOP) 需要有效的变更管理. 用户和管理人员对SOP变更过程有不同的看法,影响工作场所安全和人体工程学.
科学领域:
- 职业安全与健康问题 职业安全与健康问题
- 人类因素工程 人类因素工程
- 工业过程管理 工业过程管理
背景情况:
- 标准操作程序 (SOP) 对复杂工业环境中的安全至关重要.
- 有效的变化管理对于SOPs来说至关重要,以适应不断变化的任务,角色和工具.
- 对变革管理的看法不一致可能会损害程序的完整性和安全性.
研究的目的:
- 在石化环境中调查管理员和用户对SOP变更管理的对比看法.
- 确定有关SOP变更流程对人体工程学和人为因素从业者的影响.
- 为改善 SOP 变更管理系统提供建议.
主要方法:
- 定性研究方法.
- 与SOP管理员和最终用户进行半结构化采访.
- 对程序变更过程的透明度,可访问性和有效性的认知分析.
主要成果:
- 管理员认为SOP变更过程是透明和可访问的.
- 最终用户认为SOP变更过程是不透明和徒劳的.
- 管理标准操作流程的人与使用这些流程的人之间存在很大的分歧.
结论:
- 用户对SOP变更过程的感知不透明和徒劳,对工作场所的安全有着关键的影响.
- 对于人体工程学和人为因素的考虑,必须在SOP变更管理中考虑透明度,员工参与度和明确的沟通.
- 改善SOP变更管理对于保持安全高效的工业工作场所至关重要.
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