患者打算在马来西亚的私人门诊处支付预付费用,作为一种没有显示的减少方法
Aqil M Daher1,2, Nitiyanantam Perremal3, Adlina Suleiman4
1Department of Public Health and Community Medicine, School of Medicine, IMU University, Kuala Lumpur, Malaysia. aqil702001@yahoo.com.
Scientific reports
|September 28, 2024
概括
患者 患者 患者 患者
科学领域:
- 医疗保健服务研究 医疗服务研究
- 医疗保健管理的管理
- 患者行为研究 患者行为研究
背景情况:
- 患者没有出现的行为会影响医疗保健的可持续性和运营效率.
- 了解影响患者支付意向的因素对于服务优化至关重要.
- 预付付款模式被探索为一个潜在的策略,以减轻没有出现.
研究的目的:
- 评估患者在门诊诊所支付部分预付款的意图.
- 确定影响医疗保健消费者这种意图的关键决定因素.
- 通过支付激励措施,为减少患者不出现率的策略提供信息.
主要方法:
- 一项涉及221名私人医疗机构门诊患者的横截面研究设计.
- 自主管理问卷评估人口统计,感知效用 (PU),信任和支付意图.
- 包括初始关联和多重线性回归在内的统计分析.
主要成果:
- 部分支付的感知实用性 (PU) 和对卫生机构的信任显著预测了意图.
- 更高的感知效用 (B=0.517,p<0.001) 和医院信任 (B=0.288,p<0.001) 与更大的意图有关.
- 频繁的患者访问 (B=0.216,p<0.001) 也与部分预付付款的意图有积极的相关性.
结论:
- 患者对部分预付款的意图与对医疗保健提供者的感知有用性和信任密切相关.
- 经常使用医疗保健可能会增加采用部分支付计划的意愿.
- 研究结果表明,感知价值和信任是患者接受新型支付策略以制未出现的关键驱动因素.
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