流行病背景下的包容性危机沟通:快速审查
Karin Hannes1,2, Pieter Thyssen1,2,3, Theresa Bengough4
1Research Group SoMeTHin'K, Centre for Sociological Research, Faculty of Social Sciences, KU Leuven, 3000 Leuven, Belgium.
具有包容性的危机沟通策略至关重要. 量身定制的信息和可信赖的来源,如初级医疗保健从业人员,可以改善不同人群的信息获取,减少健康差距.
科学领域:
- 公共卫生传播 公共卫生传播
- 健康差异 在健康上的差异
- 信息科学 信息科学 信息科学
背景情况:
- 危机沟通往往无法接触到弱势群体,包括非母语人士,低识字,低社会经济地位和感官障碍的个人.
- 不有效的外展导致信息不平等,并在流行病等公共卫生紧急情况期间加剧社会和卫生成本.
研究的目的:
- 综合关于加强包容性流行病相关危机沟通策略的证据.
- 确定有效的形式,道和外展方法,用于多样化和服务不足的人口.
主要方法:
- 采用了快速审查方法,包括全面搜索,严格选和研究质量评估.
- 包含了12项比较研究,数据被分析并使用结构化的叙事表来呈现.
主要成果:
- 更高的消息频率可能会减少回忆;在特定条件下,视听格式和定制消息是有效的.
- 在大多数公民群体中,初级医疗保健从业者被认为是最可靠的信息来源.
- 提前通知预防措施的例外情况,增强了公民之间的信任.
结论:
- 该审查提供了证据,以打击COVID-19危机沟通中的信息不平等.
- 战略重点是消除少数群体和服务不足的受众的感官,语言,文化和文本障碍.
- 有效的沟通宣传对于减轻流行病对健康和社会负面影响至关重要.
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