在马来西亚的克朗山谷,对影响患者选择手术师偏好的变量进行了一项调查
Sheng Hui Kioh1, Katarzyna Paczek1
1Department of Chiropractic, School of Alternative and Complementary Medicine, IMU University, Bukit Jalil, Kuala Lumpur.
Journal of chiropractic humanities
|September 30, 2024
概括
患者优先考虑具有强大的技术和人际交往技能以及出色的客户服务的治疗师. 其他医疗保健专业人员的推对马来西亚克朗谷的患者选择的影响很小.
科学领域:
- 整形外科的护理 整形外科的护理
- 患者的行为患者的行为
- 医疗保健服务 医疗保健服务
背景情况:
- 了解患者的偏好对于手术治疗中心来说至关重要,以提高服务供应.
- 识别关键决策因素可以改善患者的获取和保留.
研究的目的:
- 调查影响患者在选择治疗师时选择的变量.
- 分析各种因素在马来西亚克朗山谷内手术患者决策中的重要性.
主要方法:
- 在马来西亚的克朗山谷进行了一项横截面研究,涉及198名手术患者.
- 数据是通过通过快速响应代码分发的在线问卷收集的.
- 用描述性统计数据分析患者的人口统计和影响因素.
主要成果:
- 绝大多数 (90%) 患者高度评价了手术医生的技术和人际交往技巧,以及优秀的员工服务.
- 其他医疗保健专业人员的转介是患者偏好的小因素 (13.6%).
- 参与者的平均年龄为31.5岁.
结论:
- 整形外科医生的技能和诊所工作人员的服务对于患者的偏好至关重要.
- 整形手术中心应该专注于培养从业人员的专业知识和服务质量,以吸引和留住患者.
- 研究结果为医疗保健提供者提供了洞察力,以优化患者参与策略.
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