工作需求 - - 数字演出平台上的资源和反生产性的工作行为
Shanshan Zhao1,2, Yanfeng Liu2,3
1School of Business and Management, Jiaxing Nanhu University, Jiaxing, China.
Frontiers in psychology
|October 2, 2024
概括
工作需求增加了临时工的反生产性工作行为,而工作资源减少了它. 员工参与调解这些影响,为平台提供改善工作环境和减少负面行为的策略.
科学领域:
- 组织心理学 组织心理学
- 数字劳动研究 数字劳动研究
- 人力资源管理 人力资源管理
背景情况:
- 数字演出平台的兴起带来了与演出工人反生产性工作行为 (CWB) 的挑战.
- CWB会对平台的声誉,效率和用户体验产生负面影响.
- 了解CWB的驱动因素对于平台的可持续性至关重要.
研究的目的:
- 调查工作需求和工作资源对临时工CWB的影响.
- 检查认知,情感和行为参与的调解角色.
- 探索平台正式化的缓解效应.
主要方法:
- 利用了工作需求-资源模型和工作参与理论.
- 开发了一种二级链中介结构模型.
- 分析了特定工作需求 (例如,工作量,客户压力因素) 和工作资源 (例如,薪酬,安全) 的分析效应.
主要成果:
- 工作需求正面预测CWB;工作资源负面预测CWB.
- 认知,情感和行为参与负面预测了CWB.
- 平台的正式化调节了参与和CWB之间的关系.
结论:
- 工作需求和资源通过参与途径显著塑造了CWB.
- 平台的正式化可以增强参与缓解CWB的积极影响.
- 调查结果为优化招商员工管理和平台开发提供了一个框架.
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