个性化消息增强了医院的债务收集,而亲社会上的呼吁失败了:实地实验证据
1Institute of Philosophy and Sociology, University of Latvia, Riga, Latvia.
Digital health
|October 2, 2024
概括
与通用短信相比,个性化的短信显著增加了医院账单支付. 简单的个性化,比如使用收件人的名字,可以改善患者支付合规性和医疗保健财务管理.
科学领域:
- 卫生经济学 卫生经济学
- 行为经济学是一种行为经济学.
- 医疗保健管理的管理
背景情况:
- 医疗保健系统经常面临的挑战是患者为医疗费用支付自付费用.
- 有效的沟通策略对于管理未支付的医院账单和确保财务可持续性至关重要.
研究的目的:
- 调查不同沟通策略如何影响患者在支付未偿付医院账单时的行为.
- 为了比较个性化与通用提醒在债务征收中的有效性.
主要方法:
- 在拉脱维亚,对9196名未支付医院费用的个人进行了实地实验.
- 参与者通过手机短信和电子邮件获得随机分配的提醒.
- 消息变化包括个性化 (收件人的姓名),通用,社会规范和公共利益呼吁.
主要成果:
- 与通用提醒相比,个性化的消息,包括收件人的姓名,显著增加了支付率.
- 呼吁社会规范或公共利益贡献的信息没有显著影响支付率.
- 简单的个性化展示了债务收集效率的显著改善.
结论:
- 个性化沟通是加强医院债务收集和改善患者支付合规性的关键策略.
- 具有成本效益的修改,例如包括接受者的名字,可以大幅改善医疗保健提供者的财务结果.
- 建议对细微的,个性化的策略进行进一步的研究,以获得对未付医疗费用的综合解决方案.
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