患者护理经验和护士工作环境的变化:美国长度研究 医院 医院 医院 医院
Kathleen E Fitzpatrick Rosenbaum1,2,3, Karen B Lasater1, Matthew D McHugh1
1Center for Health Outcomes and Policy Research, University of Pennsylvania School of Nursing, Philadelphia, USA.
改善护士的医院工作环境是提高患者体验和提高HCAHPS评级的关键. 投资于护士福祉直接影响患者满意度得分.
科学领域:
- 医疗保健管理的管理
- 护理研究 护理研究
- 患者体验 患者体验
背景情况:
- 患者体验是医疗保健的关键优先事项,医院消费者对提供者和系统的评估 (HCAHPS) 调查推动了改善.
- 虽然护理资源与HCAHPS评级有关,但随着时间的推移,这些资源变化的影响仍未得到充分研究.
研究的目的:
- 检查护理资源 (人员,技能组合,教育,工作环境) 的变化与HCAHPS评级的变化之间的纵向关联.
- 为了确定哪些护理资源变化最显著地影响患者体验,根据HCAHPS测量.
主要方法:
- 采用了两期纵向研究设计.
- 该研究分析了护士人员,技能组合,护士教育和工作环境的变化,与HCAHPS评级的变化相关.
主要成果:
- 医院工作环境的变化与改善的HCAHPS评级的联系最强 (β = 2.29; p < .001).
- 改善护理护理质量和护士参与医院事务被强调为工作环境的关键组成部分.
结论:
- 医院管理人员可以通过专注于改善护理工作环境来提高HCAHPS评级.
- 经验证据表明,对工作环境的投资是一种提高患者体验和医院绩效的战略方法.
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