一种以人为中心的方法来设计一个社会护理推平台
David Haynes1,2, Pengxu Cheng3, Megan Weaver3
1Institute for Health Informatics, University of Minnesota, Minneapolis, Minnesota, United States.
Applied clinical informatics
|October 3, 2024
概括
这项研究使用以人为中心的设计开发了一个以患者为中心的社会护理推平台. 该平台使患者能够领导他们的社会护理需求,改善患者,提供者和社区组织 (CBO) 之间的联系.
科学领域:
- 卫生信息技术 信息技术
- 人与计算机的交互
- 健康的社会决定因素
背景情况:
- 越来越多地使用健康信息技术来将患者与社区资源联系起来,以满足社会需求.
- 需要有效的,简单的,吸引人的接口,用于涉及多个利益相关者的社会护理推.
- 了解社会护理推过程中的利益相关者的角色,期望,障碍和促进者.
研究的目的:
- 应用以人为中心的设计方法来开发一个多界面的社会护理推平台.
- 了解利益相关者的需求,并解决社会护理推中的潜在工作流问题.
主要方法:
- 在交互式原型上进行了三轮用户测试.
- 从48个用户测试中收集了洞察力,以了解设计过程.
- 根据用户反,代地调整了原型.
主要成果:
- 面向患者的接口可以使患者能够领导他们的社会护理转诊过程.
- 基于社区的组织 (CBOs) 有不同的需求,需要定制的解决方案.
- 与电子健康记录的整合有助于医疗保健工作人员为患者的社会需求提供支持.
结论:
- 开发了一个以患者为中心的平台,使自我查和自我转介到社区资源成为可能.
- 该平台为所有利益相关者提供了更简单,更有效的社会护理推流程.
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