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Updated: Jun 11, 2025

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基于客户感知的智能产品消费体验的服务故障评估模型

Ting Wei1, Yuanwu Shi2

  • 1College of Art and Design, Wuhan Textile University, Wuhan, 430200, China. wt@joya.cn.

Scientific reports
|October 4, 2024
PubMed
概括

分析客户对智能扬声器服务的看法,揭示了关键的故障点. 语音误解和连接问题显著影响用户体验,指导产品设计和营销策略,以改善人机交互.

关键词:
客户的感知 客户的感知故障模式和效果分析这是一个模糊的TOPSISIS.人与计算机的互动.服务故障评估 服务故障评估宽容区域是一个宽容区域.

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